When your services fail, every minute counts. Poor incident management doesn't just cost you uptime—it fragments your team's response, confuses stakeholders, and leaves customers in the dark. Pulse Stack™' incident tracking platform brings order to the chaos, ensuring your organisation responds with precision and confidence.
Not every downtime event deserves public attention. Our platform gives you granular control over which incidents appear in reports and dashboards. Filter out maintenance windows, testing scenarios, and false positives to keep your metrics accurate and stakeholder-focused.
Key capabilities:
Break down communication silos with Pulse Stack™' built-in collaboration tools. Tag specific team members, share contextual updates, and maintain a complete audit trail—all within the incident management interface.
Your team can:
Cut through incident noise with powerful search and organisation tools. Sort by duration, filter by resolution status, or focus on specific time periods—whatever your team needs to tackle the most critical issues first.
Filter options include:
Stay informed through your preferred communication methods. Pulse Stack™ supports email notifications, SMS alerts, voice calls, and integrates seamlessly with Slack, Microsoft Teams, and dozens of other platforms.
Choose from:
Generate comprehensive incident reports with our enhanced export system. Unlike traditional up/down logs, our exports consolidate related events into meaningful incident records complete with duration metrics and resolution timestamps.
Perfect for regulatory compliance, post-mortem analysis, and stakeholder reporting.
“The simplest and most reliable monitoring tool we’ve used. Setup took less than a minute and we’ve never missed an outage since.”
How does incident filtering improve my dashboard accuracy?
By excluding internal testing, planned maintenance, and false positives from your public-facing reports, you maintain clean metrics that accurately reflect your service quality to customers and stakeholders.
Can I customise which team members receive notifications for specific incidents?
Yes, use @mentions in incident comments to notify specific colleagues via email or push notifications. This ensures the right expertise responds to each situation without overwhelming your entire team.
What's the difference between incident comments and status page updates?
Incident comments are internal collaboration tools for your team. You can selectively push these comments to your public status page to keep customers informed while maintaining internal discussion context.
Does this system work with our existing monitoring tools?
Absolutely. Pulse Stack™' incident tracking integrates with all our monitoring services and your existing alert channels, creating a unified incident management experience without disrupting your current workflows.
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